Job Description

The main duties would be:

• Prepare the instance for Paris update
• Establish Automated Testing for ITSM Modules (Incident, Problem, Change)
• Adjust Flow for catalogue items which require AD processing to automatically execute required changes
• Establish platform health check activities (including interfaces) for ServiceNow platform
• Perform role review and adjust the Organisations role profiling
• Document access control framework

Support including but not limited to:

• Resolution and escalation of ServiceNow related issues and risks
• Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
• Training, guidance, and 'Show and Tell' sessions of developed solutions
• Creating specialist knowledge and governance documentation to support best practices and developing standards for ServiceNow
• Carry out patching activities
• Managing upgrades, patches and system clones to the platform

Required Knowledge, Skills, and Abilities

·Excellent attention to detail ·Highly organized ·Calm, confident communicator ·Previous mortgage administration experience is essential Please note that it is essential that you have previous experience of working in the mortgage market in a similar role. You will have a good knowledge of products and services within the current mortgage market.