Job Description

Fancy a real challenge this year? We are pleased to be able to offer the chance to experience the wonderful world of drinking water through the eyes of the billing and customer services team. If you’re excited by the prospect of working in a varied role, we have the perfect opportunity for you.

The opportunity
This role is at the heart of our company and involves providing a professional, high-quality service to household and non-household retail customers. As their first point of contact, we put customers first and aim to resolve enquiries first time every time, either over the phone or via post or email. Delivering a first-class service, you’ll show empathy and build rapport with the customer. You will be responsible for processing daily banking, setting up direct debits and assisting in the billing process. You will continually monitor customer accounts to ensure they are up to date and accurate and produce a logical audit trail for routine and exceptional tasks.

What are we looking for?
To succeed in this role, you’ll be a positive team player, who’s comfortable with the need to change priorities from time to time. You should have the ability to problem solve, use your initiative, multitask and work under pressure with good attention to detail. Most of all, you will enjoy the experience of delivering outstanding customer service. You will have a good level of spoken and written English (with a minimum of grade C at GCSE level or equivalent) and be proficient in basic Office packages. It would be advantageous, but not essential, to have experience using Microsoft Dynamics and accounting software.

Why us?
Our people tell us Albion Water is a great place to work, and they stay with us! We are proud of how we support professional development, career progression and a wide range of opportunities for everyone. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working

Required Knowledge, Skills, and Abilities

To succeed in this role, you’ll be a positive team player, who’s comfortable with the need to change priorities from time to time. You should have the ability to problem solve, use your initiative, multitask and work under pressure with good attention to detail. Most of all, you will enjoy the experience of delivering outstanding customer service. You will have a good level of spoken and written English (with a minimum of grade C at GCSE level or equivalent) and be proficient in basic Office packages. It would be advantageous, but not essential, to have experience using Microsoft Dynamics and accounting software