Job Description

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

 

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

 

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.

 

We serve millions, but we choose our people one at a time…

 

Our Operations team are looking for a full-time Receptionist, to work in our South Westminster, London clinic. You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

 

You will act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

 

Your role is to:

• Act as a primary point of contact between GP at Hand & the clinic location.
• Receive and direct patients and visitors to the practice promptly & courteously.
• Process incoming and outgoing telephone calls.
• Following up requests for appointments, information from hospitals, booking transport or interpreters
• Organise transport for patients to hospital appointments
• Be Responsible for booking in appointment, emailing and faxing referrals.
• Manage medical records arrival and deduction process.
• Effectively manage reception area to ensure the smooth and efficient running of the integrated reception service.
• Support other administrative responsibilities associated with the role.
• Assist our members with using the app and digital services.
• Be a key contact for babylon clinicians; and manage the communication channels between the clinicians and the babylon team
• To observe safe working practices, with respect to health and safety procedures, confidentiality and computer security.

We are looking for:

• Someone with Receptionist experience
• Experience working in an environment with direct contact with the public
• Worked in a GP Practice or Health Care Organisation
• A self starter, driven and likes to take ownership of their work
• Able to communicate internally and externally providing a high level of service
• Good written skills to respond to member enquiries
• Demonstrates exceptional attention to detail
• Be able to multi - task in a fast paced environment.

Benefits:

• Salary: £25,000 pro rata (£12p/h) + share package
• Hours: 40hrs p/w shift pattern between 8AM - 8PM (inc weekends)
• Free babylon for you and your family
• Regular social gatherings and an intimate, collaborative environment
• A real entrepreneurial spirit and drive to make a tangible difference in the world
• Pension scheme
• BUPA health and life insurance

Required Knowledge, Skills, and Abilities

• Someone with Receptionist experience • Experience working in an environment with direct contact with the public • Worked in a GP Practice or Health Care Organisation • A self starter, driven and likes to take ownership of their work • Able to communicate internally and externally providing a high level of service • Good written skills to respond to member enquiries • Demonstrates exceptional attention to detail • Be able to multi - task in a fast paced environment.