Job Description

Main Responsibilities

• To undertake any such duties as required consistent with the nature of the role in support of the business support team
• To process decommissions requested by retailers, finance and the business for all PayPoint Products
• To chase for outstanding equipment to be returned
• Ensure stock requests are processed in a timely manner
• To raise charges for the balance of contract and process refunds when required
• To communicate with our retailers by phone, letter and emails
• Liaising with 3rd party suppliers to arrange collections of equipment
• Ensure accuracy when raising charges and issuing communications around balance contract
• Ensure that all documents and letters are produced with the correct content and format
• To be able to deal with complaints from retailers in the appropriate manner
• To identify and recommend new or improved working practices to ensure the success of the role
• To maintain an audit trail of communication activities on the PayPoint systems and associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection
• To work to deadlines and respond in a flexible way to the changing demands of the business
• Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
• To cross train on other roles within the Business Support team to cover during peak period and times of absence.

Attributes

• Ability to deal with complaints
• Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
• High level of accuracy and attention to detail
• Excellent written and verbal communication skills
• Have a flexible, pro-active and creative approach
• Ability to work as an individual but also as part of a team

Preferred Candidate Requirements

• Ability to work in a fast paced environment and perform well under pressure
• Flexible and adaptable to change

Required Knowledge, Skills, and Abilities