Job Description

A great opportunity has become available to join one of if not the best utility providers as part of there growing credit control team. The business has grown greatly over the past 12 months and they are going to continue doing so over the next 12 months across the business.

This role has a slightly different twist to the traditional credit control role as it sits within the customer service team and not the traditional finance team. The reason being is its more consultative and entails a lot of query and billing resolution as part of the role meaning that there can be some messy queries at times.

It's worth noting you will come in with a clean ledger and will be inheriting debt making it an exciting and challenging role from day 1. You will be responsible for circa 450 clients per ledger and you could be chasing invoices from as a little as £15 to as large as £15,000. 80% of the clients are SME businesses but the other 20% are large multinational blue chip clients, meaning a variety of conversations will be had.

Responsibilities in the role:

• Responsible for own ledger ensuring all customers adhere to their payment terms
• Develop relationships with customers and solving any queries concerning their accounts
• Recovering outstanding debt by means of repetitive chasing
• Identify and monitoring customers who pose a financial risk to the customer
• Send overdue customers for disconnection whilst working within strict credit control processes
• Identifying ways in which the current processes and procedures can be improved
• Ad-hoc reporting
• Admin Duties

Required Knowledge, Skills, and Abilities