Job Description

• Accountable for managing the Credit Control team incl. conducting appraisals, training and developing team members
• Responsible for the commercial and domestic credit control activities 
• Management of escalated customer queries and complaints 
• Overseeing day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters
• Identify and prepare accounts to be passed for further action
• Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objective

Required Knowledge, Skills, and Abilities