The role will require the monitoring and publication of statistics regarding company performance and Quality KPI’s. To be the main interface from external/internal defects (complaints/non-conformity) coming from external and internal customers
The Role:
Delivering on KPIs within Quality. Driving a ”zero tolerance approach” and zero defects
Following up on all non-conformity either from external complaints or internal quarantines
Determining, agreeing and implementing in-house quality procedures, standards and/or specifications
Assessing customer requirements and ensuring that these are met
Specifying quality requirements of raw materials with suppliers
Investigating and setting standards for quality within the UK and coordination at Group level. Driving positive Quality culture ensuring that manufacturing processes comply with standards
Working with operating staff to establish procedures, standards, systems and procedures
Writing management/technical reports (Access, Word, Excel, PPoint)
Determining training needs
Acting as a catalyst for change and improvement in performance/quality
Recording, analysing and distributing statistical information
Monitoring performance
Supervising technical or laboratory staff
Internal auditing and corrective action on GMP, glass, hard plastics, sharps, supporting process auditing
Maintenance and testing of traceability system
Samples management
Developing a small team of QA auditors
Required Knowledge, Skills, and Abilities
Hold a quality management role in a manufacturing business (experience of packaging, paper, food manufacturing or automotive would be an advantage) In depth understanding of Quality Systems, processes and their synergies Strong leadership capability. Demonstrates presence, drive, energy and passion. Inspires others Problem Solver and able to introduce processes to eliminate issues from reoccurring Demonstrable experience of driving and improving performance and company profitability Excellent communication (including presentation) and influencing skills Strong planning and organisational skills Technical knowledge and understanding of Quality systems and processes. In particular ISO9001 & BRC. Knowledge of ISO14001, ISO50001 essential. Change oriented/ challenges the status quo/ drives & embraces change Team orientated/ collaborative Driven/ self-motivated/ career oriented – has the development potential and ambition to progress beyond this role Assertive/ able to handle conflict/ challenges others Able to operate & take decisions independently/ enjoys autonomy