Job Description

The role will require the monitoring and publication of statistics regarding company performance and Quality KPI’s. To be the main interface from external/internal defects (complaints/non-conformity) coming from external and internal customers

The Role:

• Delivering on KPIs within Quality. Driving a ”zero tolerance approach” and zero defects
• Following up on all non-conformity either from external complaints or internal quarantines
• Determining, agreeing and implementing in-house quality procedures, standards and/or specifications
• Assessing customer requirements and ensuring that these are met
• Specifying quality requirements of raw materials with suppliers
• Investigating and setting standards for quality within the UK and coordination at Group level. Driving positive Quality culture  ensuring that manufacturing processes comply with standards
• Working with operating staff to establish procedures, standards, systems and procedures
• Writing management/technical reports (Access, Word, Excel, PPoint)
• Determining training needs
• Acting as a catalyst for change and improvement in performance/quality
• Recording, analysing and distributing statistical information
• Monitoring performance
• Supervising technical or laboratory staff
• Internal auditing and corrective action on GMP, glass, hard plastics, sharps, supporting process auditing
• Maintenance and testing of traceability system
• Samples management
• Developing a small team of QA auditors

Required Knowledge, Skills, and Abilities

Hold a quality management role in a manufacturing business (experience of packaging, paper, food manufacturing or automotive would be an advantage) In depth understanding of Quality Systems, processes and their synergies Strong leadership capability. Demonstrates presence, drive, energy and passion. Inspires others Problem Solver and able to introduce processes to eliminate issues from reoccurring Demonstrable experience of driving and improving performance and company profitability Excellent communication (including presentation) and influencing skills Strong planning and organisational skills Technical knowledge and understanding of Quality systems and processes. In particular ISO9001 & BRC. Knowledge of ISO14001, ISO50001 essential. Change oriented/ challenges the status quo/ drives & embraces change Team orientated/ collaborative Driven/ self-motivated/ career oriented – has the development potential and ambition to progress beyond this role Assertive/ able to handle conflict/ challenges others Able to operate & take decisions independently/ enjoys autonomy