Job Description

• Provide accurate, timely and efficient HR administration customer service to enquiries from the business and external organisations via Workday or Service Now.
• Maintain and promote data security, quality and integrity, working within the parameters of confidentiality, within GDPR and Employment law principles at all times.
• Deliver high quality HR service within a high volume service, consistently meeting client expectations within agreed HR KPIs and SLAs adhering to agreed policies, processes and procedures.
• Identify and raise more complex HR issues to the appropriate person within the wider HR Team.
• Utilised and record all task requests via Service Now to assist in effective processing across the team and allow for escalation where appropriate.
• Produce and issues accurate standard documentation including contracts of employment, changes of terms and conditions, payroll instructions etc. in a timely efficient manner as requested within the authorisation routes as agreed.
• Build, develop and maintain effective relationships with internal customers across all of the business, working in a professional manner at all times by developing and maintain good working knowledge of all areas of HR procedures and good practices, ensuring up to date knowledge.
• Work with HR colleagues and other business functions to ensure effective HR Administration tasks are completed for effective service delivery. Including participating in identifying and implementing continuous improvements to HR Processes and activities

Required Knowledge, Skills, and Abilities

• We are looking for someone that will bring a great energy and motivation into HR team, a self-starter that wants to learn and progress within a fast-growing UK wide organisation • Customer service is at the forefront of our business, so you must reflect this in the service you provide to our colleagues. • You will have impeccable attention for detail, pride yourself on accuracy and be able to multitask with ease. • You don't need previous HR experience in order to apply, however you must demonstrate a strong background in administrative and a customer service background, passion and be highly motivated to succeed and demonstrate a genuine interest in HR • The ideal candidate must be both robust and resilient and be able to work under pressure to meet tight deadlines. • Ability to work in a confidential environment. • Competent IT Skills – Confident user of Microsoft packages, including word and excel. • An accomplished team player