Job Description
As a Sales Administrator, you will be supporting the sales processing team, helping them processing orders, ensuring delivery requests are met and that their customer needs are successfully managed.
You will be helping with the communication between both suppliers and customers, answering queries, arranging the delivery of materials, problem-solving, and ensuring complete customer satisfaction.
A strong level of customer service and exceptional communication skills are essential.
Daily duties may include:
- General office duties including welcoming visitors to the office
- Admin and filing
- Answer incoming calls to the office and forward calls to the relevant person
- Develop and maintain good and effective working relationships between customers, suppliers, and sales staff
- Give delivery notification to customers
- Create and update orders and delivery requests
- Support the sales teams in their objectives
- Ensure queries received from customers, suppliers, and sales staff are actioned in a timely manner
- Help prepare and issue quotes to customers as requested
- Work with colleagues to achieve team objective and KPI targets