Job Description

The member of staff will be responsible for providing excellent Quality Customer Service.  This role will involve supporting customers, processing their orders and dealing with any queries in a positive and effective manner.

Key Duties and Responsibilities Include;

• Answering calls promptly and professionally at all times
• Responding to email queries
• Receiving and processing orders
• Handling customer complaints
• Building good customer relationships
• Processing credit notes
• Liaising with other departments

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Required Knowledge, Skills, and Abilities