Register with Us
Customer Service Administrator (FTC)
  • United Kingdom - Derbyshire - Chesterfield -
1 year ago
£ 21000 Per year
Administrator
Permanent
Job Description

My client is an Investment & Wealth Management firm providing Wealth & Financial Management to its client for the past 10 years, with the aim of providing effective Investment Management & Financial Planning services to both individuals and businesses in line with objectives and aspirations.

We are urgently seeking a Client Communications Administrator to join an existing team of Administrative staff, you role will be to support the Advisers of the business with day to day Administrative tasks, but also to manage the companies online and Social media presence, reporting to the Office Manager specifically you'll be responsible for:

IFA / Investment Administrative Support

  • Providing professional customer service to new and existing clients via telephone, email and face to face when required
  • Using financial planning software to create, record and update client records and ensuring these are kept up-to-date including GDPR
  • Communicating and liaising effectively with external product providers as and when required, to obtain policy specific information
  • Preparing client valuations, application forms and meeting documentation for annual reviews
  • Processing of any meeting follow up work including fund switches, withdrawals

Marketing / Online /.Social Media

  • Handling all aspects of social media
  • Company website updates, assisting with the content and ensuring this is fit for purpose
  • Manage marketing strategies and campaigns for existing and prospective clients
  • Assist with event planning and communication projects

In Addition

  • Manage smaller pieces of work to completion, either standalone or as a part of larger project to support achievement of business objectives
  • Other administrative tasks for the various departments and the wider team as required
  • Continue to develop your knowledge and understanding of any change in legislation and processes, internally and externally, which may impact your role

Required Knowledge, Skills, and Abilities
Our client are seeking a well organised, self-motivated and hardworking individual. Previous experience as a Customer Manager is essential to be considered for this role.

Reference no: 54494

Jobseeker

Are looking for job?
Apply now

Recruiter

Are you recruiting?
Post a job