Job Description

This is an exciting opportunity for the right candidates to develop and embed a wide range people, stakeholder engagement and analytical skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support critical business delivery.
This is an exciting and fast paced Unit, currently dealing with some of the highest profile activities.
The company undertakes work from the issue of FPNs to the production of evidential prosecution packages and carrier liability process, in response to non-compliance with:

• Passenger Locator Forms
• Pre-departure testing
• On- arrival testing
• Managed Quarantine Service

Key Responsibilities of the role:
The work is challenging yet rewarding, implementing the requirement set out in the Health Measures at the Border protocols.
You will be responsible for supporting delivery of the current policy, including but not limited to:

• Preparing case files to criminal justice standards for supporting of prosecution cases as necessary.
• Ensuring data is submitted to central Home Office within set timeframes.
• Responsible for the accurate transfer of quality data gathered by Border Force frontline officers to relevant databases.
• Have responsibility for the timely and accurate transfer of data on to a CL database and for making referrals for offences to Carrier Liability (CL) Regulators for possible carrier prosecution
• Managing shared inboxes and taking appropriate action in a timely manner.
• Quality Assure all incoming FPNs and deciding whether to issue or reject
• Keeping payment records accurate and up to date
• Managing complaints from members of the public sent BF CJU in a professional and timely manner.
• Ensuring adherence to Data Protection and other data management protocols

Required Knowledge, Skills, and Abilities

We are looking for self-starters who are keen to learn, grow and develop; who are committed to delivering exceptional customer service and to protecting the public. We are committed to providing excellent employee experience, so we are looking for people who enjoy working as part of a team; supporting colleagues to meet their priorities by sharing information, collaborating and have flexible approach to workload