Job Description

Responsibilities of a Service Administrator / Administrator / Fleet Administrator / Service Receptionist

·Audit job card packs in line with manufacturer guidelines
·Ensure all invoiced job packs are scanned into file director against WIP number
·Submit eskulabs/one link requests as required
·Obtain and update order numbers
·To resolve account queries within 14 days of receipt
·To post and reconcile warranty/R&M payments on a weekly basis
·To resolve R&M/Warranty denials and queries within 5 days
·Maximise available hours to ensure sold hours targets are achieved
·To maintain WIP to agreed levels throughout the month
·Ensure WIP remains current and that any aged WIP can be explained
·Ensure all claims submission timeframes are adhered to
·Liaise with manufacturer as required via telephone, email etc

Required Knowledge, Skills, and Abilities

·Excellent communication skills ·Previous experience in the role is an advantage ·Second to none Customer Service skills ·Enthusiasm and is hard working ·Self-motivated and a team player ·Previous Technical / Mechanical background would be a clear advantage ·Motor trade experience is essential ·ADP / Kerridge experience essential