Job Description

Reporting into the Sales Manager

• Processing 200-600 invoices weekly depending on peak months.
• Receive new sales orders from business customers, and process sales
• Liaise with production teams and suppliers to check order information and progress
• Evaluate all relevant information to effectively handle customer enquiries or complaints
• Accurately process and verify sales orders, along with returns requests and invoice queries
• Keep written / electronic records of customer interactions, enquiries, comments or complaints
• Communicate and coordinate with internal departments
• Release of order to Warehouse/Operations
• Liaise with Sales for price discount maintenance/order cancellations
• Liaison between Sales team for adhoc projects and urgent customer requests

Required Knowledge, Skills, and Abilities

• Previous experience in order management/processing, sales support or similar is required • Excellent written & verbal communication skills and interpersonal skills to connect with internal and external contacts • Ability to multi-task, prioritise and meet deadlines • Proficiency with MS Office including Excel, Word, Power-point, Outlook and Internet • Excellent attention to detail, strong sense of urgency and ownership • Confident, self-motivated, flexible and willing to learn new skills • Able to think logically, accurately and pro-actively