Job Description

· Following quote acceptance, plan and coordinate all associated activities supporting the Engineering Team Leader ensuring delivery of products and purchase orders generated for sub-contracted services to enable final and complete installation meeting the needs of the customers in the most cost-effective manner

· Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks

· Following final installation of equipment and services ensure all relevant documentations are sent directly to the customer

· Check all sub-contracted services invoices received and ensure costs match agreed purchase order value, if different escalate to office supervisor

· Ensure all associated costs are correct prior to raising any customer invoice

· Following job completion, invoice customer immediately

· Resolve and close customer complaints applicable to your actions

· Other ad-hoc tasks necessary to support the business

Required Knowledge, Skills, and Abilities

• Customer focus attitude, with a polite and professional manner • Strong attention to detail and accuracy • Excellent levels of communication at all levels • Works well in a team environment • IT literacy • 5 GCSE’s including English and Mathematics