Job Description

 This role is to work on a full time basis, covering 37.5 hours per week, with an expectation of some evening and weekend work between the hours of 8am - 8pm.

Immediate start. Temporary on-going.

Benefits:

• Free onsite parking
• Subsidised canteen
• Staff discounts

Responsibilities within this role will include:

• Enter data into systems, in a timely and accurate manner
• Responsible for the process relating to the upload/download of information
• Working towards targets within a team environment
• Dealing with HR related information so a high degree of confidentiality is required
• Making a clear log of details on each ticket worked, for all parties to be able to see and follow
• Making calls and speaking with internal and external personnel in relation to certain tickets such as: reference requests, holiday requests, training updates and leave of employment
• Notifying colleagues once their requests have been completed and closed
• Working as part of a collaborative team who continuously support one another
• Taking responsibility for tickets assigned and ensuring each party involved is aware of updates
• Updating employees files and requests appropriately

To be successful within this role you will need to demonstrate the following skill set and behaviours:

• Possesses accurate data entry skills
• Work as part of a team as well as achieving individual targets
• Communicate effectively with internal and external employees and agencies
• Can comfortably switch from one process to another without error
• A flexible approach to work
• High attention to detail and good organisational skills
• Confident in making decisions and doing the right thing
• Be an active team player and be aware of own impact on others
• Reliable and trustworthy
• Excellent time-keeping and punctuality
• Comfortable working with sensitive information
• Able to confidently liaise with people outside of the clients organisation
• Experience of SAP, Kenexa and PeopleSoft is desirable

Required Knowledge, Skills, and Abilities

• Proficient in MS Office - advanced Excel capability • Experience in data manipulation/working with mass data • Experience in reporting and analysis • Sound understanding of root cause analysis methodology • Issue management experience • Excellent aptitude for learning • Strong background and understanding of technology/systems support • Effective communication style (both written and verbal) • Strong attention to detail • Organised individual able to manage multiple pieces of work at once