Job Description
You should be able to communicate orally in a clear and proficient manner in both group & individual situations. You should also be able to build rapport easily, especially with external customers, and be an effective team-worker across functional areas as the ability to work as part of a team is essential to this position.
Whilst an office presence will be required at regular intervals, WFH (working from home) will be championed, allowing the opportunity to schedule which days will be office based versus those where work will be exclusively from home.
Key responsibilities:
- Management of the PRS direct debit process which includes setting up direct debits, completing the incident report, completing the default/cancellation report, and managing the client verification and unsigned agreement reports.
- Management of the online credit card portal, setting up brokers with log in details and processing refunds when needed.
- Responsible for resolving payment queries from both internal and external customers via email and phone.
- Responsible for account query resolution & chasing overdue premiums for PRS.
- Processing all non-automated Genius entries for PRS.
- Managing bordereau premium booking process and any remittance to third party vendors for our bordereau business.
- Assisting in the maintenance and setting up of Broker Agencies.
- Manage Payments Team in-box and handle internal/external calls.
- Run various weekly and monthly reports from Renaissance and GFS.
- Set up new Vendors and raise Invoices for approval.
We offer in return!
Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidized gym membership, Comprehensive Learning & development offerings.