Job Description

Main duties:
To be in charge of the day to day customer support and to ensure a high standard of customer service on the UK and European market

The Role:
- To deal with customers queries over the phone , by email or by fax
- To process orders and ensure on-time delivery
- To liaise with internal and external suppliers
- To update the customers details accurately
- To have a good knowledge of the products and promote them to the customers
- To handle customers complaints and resolve the issues in an effective and polite manner
- To assist other departments when required (warehouse, logistics...)

 

Required Knowledge, Skills, and Abilities

- Fluent in English and French (Written and Spoken) - Previous experience in Customer Service desirable - Excellent communication skills - Strong attention to details with ability to work in a fast pace environment - Proactive, confident and dynamic personality - Computer literate (Microsoft Office)