Job Description

You will work closely with our internal team, as well as external customers and suppliers to ensure we maintain and improve our standards of quality customer service, and that our orders are always correct, fulfilled and dispatched in good time.

These are great opportunities to build on your administrative, customer service & stakeholder management skills while broadening your knowledge of supply chain, working with a quality focused and exciting premium spirits brand.

What you’ll do

• Manage the orders email inbox, ensuring all queries are responded to in a timely manner, flagging any issues to your team as appropriate
• Support completion & service of orders for the UK or Export market
• Support the administration of the Supply Chain function including checking sales orders for errors, raising credits and invoices, uploading and managing invoices from the customer portal, etc.
• Support the running & coordination of the Distillery Stock Room & ensure digital stock room records are accurate and up to date
• Support the packing & distribution of stock from the Distillery as necessary
• Support the wider our team & the Customer Service Executives with fulfilling stock requests such as staff stock and adhoc requests
• Support the Supply Chain Team with projects as required to ensure we are delivering excellent customer service throughout our end to end Supply Chain

Required Knowledge, Skills, and Abilities

What you’ll need: Previous administrative experience in a professional setting. Knowledge of the Supply Chain function and its work. Organization skills and the ability to balance multiple priorities at once. Calm under pressure, and able to react and reprioritize quickly. Good written communication skills, able to respond to a variety of customers professionally. Previous experience using Microsoft Office in a professional setting, especially Excel & Outlook. Happy to get ‘hands dirty’ and get involved in all that is going on. Plate spinning brilliance.