Job Description

Working with the communications manager, delivery of timely and relevant communinations, with a clear focus on project and scheme communications. It’s essential that you maintain excellent customer service whilst successfully co-ordinating multiple tasks and priorities.

• To undertake project and scheme related communications, in accordance with the annual plan and strategic priorities, delivering within agreed deadlines;
• Working with the communications manager and appropriate project managers to assess all planned works, design suitable communications for content across a variety of media, and liaise with all required stakeholders;
• Supporting the communications manager in completing and delivering communications plans for key projects, working with the stakeholder manager to improve engagement with key stakeholders;
• Communicating relevant information regarding our works programme on the Street Manager digital service, where applicable;
• Provision of diversion route plans and identifying relevant residents for letter-drops, using tools such as the QGIS geographical information system;
• To act as point of contact for reactive queries in relation to schemes, liaising with relevant project managers to resolve issues and provide a customer focussed response;
• To assist in the wider communications and campaigns to inform, educate and engage staff, stakeholders, media and the public about the maintenance and improvement of the public realm areas we support for Herefordshire Council;
• Make sure all communications are timely, accurate, appropriate, and delivered in an accessible and interesting manner;
• Deputise for the communications manager in dealing with media enquiries, working in accordance with Herefordshire Council and Balfour Beatty Group policies and guidelines;
• Identify potential risks and issues, and mitigate through proactive and reactive communication;
• Support the communications assistant in creating and delivering digital content for a variety of channels;

Training will be provided on all systems required to fulfil the role

Required Knowledge, Skills, and Abilities

The following qualities and experience are essential: • Exceptional customer service skills • Excellent communication, written, and interpersonal skills • Good coordination skills with the ability to manage and meet deadlines • Good understanding of positive stakeholder management • Team player with ability to influence and negotiate • Computer literate and proficient in Microsoft Office