The Sales Support team provide administrative support to the team as a whole, the Sales Director – Public Sector and Head of Commercial Account Management.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:
- Manage Customer queries and issues on behalf of the Sales Account Managers, escalate queries to necessary departments i.e. Billing, Technical & Operational, where required
- Liaise with the Quote and Design solutions team on behalf of the Sales Account Managers
- Assist the finance department with Customer Billing queries
- Provide administrative support to the Sales Account Managers to assist in the day to day management of Customer accounts
- Assist in the preparation of proposals, which will require accurate input of products and pricing in to Hostflow and D365 sales.
- Ensure Contracts are accurate and raised in a timely manner
- Manage the Customer Retentions Inbox and deal with customer queries and Orders.
- Update the system with ICT Renewals
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
- Compliance with Redcentric’s policies and procedures - Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:
- Must be a strong team player
- Highly motivated, with a pro-active approach to their workload
- Be able to work on their own initiative
- Keen to learn new skills
- Enthusiastic with a confident personality
- Has an understanding of the sales process and the importance of Customers
- A fast learner, with an interest in and the ability to learn about Redcentric’s Services and Solutions; with the capability to keep this knowledge up to date going forward and to develop and build on this in the future as required
KEY SKILLS
Excellent communication skills, both written and verbal, in order to be able to liaise with internal and external contacts at all levels
- Effective use of the telephone and Microsoft Office packages - including email, word and excel
- Ability to work under pressure
- Good attention to detail
WORKING AT REDCENTRIC
There’s never a dull moment at Redcentric, we’ve got a lot to offer as an employer. Here’s an insight into why we think you’ll like it here.
We all spend a lot of time at work so we believe it’s really important that our people enjoy what they do. We strive to challenge our team to achieve fantastic results undertaking interesting work in a fast-paced environment. We foster a positive work environment with friendly people and an open door management policy.
Reference no: 5583
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