Job Description

Working for a manufacturer with a friendly welcoming nature, good team spirit and strong business acumen. 

 this is a reactive and proactive sales role, which will involve -

Converting web enqiries into sales by following up 

Calling customers to confirm orders over the telephone 

Managing all business enquiries 

Working to achieve sales revenue for the business 

Promptly dealing and responding quickly to sales leads, incoming web enquiries,  .enquiries by telephone and email in adherence with the enquiry procedure.  Act as secondary contact for all customers

• Accurately converting and processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)

• Coordinating the entire process from point of machine order through to delivery in line with customer’s delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.

• Working with the Sales team with all administrative requirements to ensure smooth running of all accounts.  Assisting the team to improve their productivity and focus.

• Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery. This is essentially following up engineer quotations and closing business via email and over the telephone. 

• To effectively and efficiently answer service and break down incoming sales requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to Line Manager, items that are likely to cause an overload of work and plan accordingly.

• Ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets

• To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue target

• Day to day management of outstanding orders and back orders, ensure customer is up to date with progress of their order.

• Escalation of issues effecting fulfillment of orders to Line Manager.

• Provide customers with official quotations and follow up all opportunities in a timely manner.

• To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.

• Maintain a strong understanding of the market and its needs as well as current and future technical and service developments and remain up-to-date with all competitor product and service developments.

• To deal promptly with any customer complaints or problems escalating where required.

• To ensure that the companies Health & Safety regulations are followed at all times.

• Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture.

As the Administrative Support Assistant, your duties will include:
- General, day-to-day administration.
- Issuing New Job Packs and Maintaining Training Logs.
- Dealing with communications from clients and contractors.
- Working and supporting internal departments including Senior Management.
The successful candidate will be:
- Experienced working in an office environment.
- A superb communicator; both verbally and written.
- Able to prioritise, particularly at busy periods.
- A team player, with an efficient and proactive approach.
- Confident at monitoring and dealing with their own workload independently.
- Educated to GCSE (or equivalent)

- Experience in a similar role would be beneficial
What are we offering?
- Competitive Salary 21k basic with OTE of £27k - 28K

- Full time hour 39 PW with flexible start and finish times. 

Required Knowledge, Skills, and Abilities

- Experienced working in an office environment. - A superb communicator; both verbally and written. - Able to prioritise, particularly at busy periods. - A team player, with an efficient and proactive approach. - Confident at monitoring and dealing with their own workload independently. - Educated to GCSE (or equivalent) - Experience in a similar role would be beneficial