Job Description

The job holders's responsibilities involve providing casework support to casework teams dealing with indeterminate/determinate sentenced prisoners' cases. Work involves liaison with prisons, Parole Board and other stakeholders as well as dealing with prisoners, solicitors and other interested parties. All of the work requires the ability to meet tight deadlines, organise and prioritise the work and manage the delivery of work to targets.

There is a considerable amount of correspondence from prisons, prisoners and their solicitors. The work involves indeterminate sentenced prisoners and some of the material handled is of a disturbing and sensitive nature.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

 

• Responsible for accurate data entry to PPUD and data bases
• Chasing of outstanding reports & information.
• Dealing with routine telephone enquiries
• Responsible for photocopying
• Responsible for the bulk scanning and uploading of documents on to PPUD
• Responsible for the opening and scanning/distributing post and identifying document type
• Performs general administrative duties at the request of managers
• Responsible for drafting routine letters and minuting of files

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
 

Responsibilities

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

• Access to learning and development

• A working environment that supports a range of flexible working options to enhance your work life balance

• A working culture which encourages inclusion and diversity

• A civil service pension

• Annual Leave

• Public Holidays

• Season Ticket Advance

Required Knowledge, Skills, and Abilities

. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.