Job Description

My client a Social Housing Contractor are looking for a Property Services Coordinator to join the team on a temp to perm basis. The Role will be based in Woking, Surrey.

The candidate will temp for a period of at least 12 weeks before an offer of permanent employment is made.

Hours: 8AM till 5PM

Main Responsibilities

1. Professionally handle enquiries from all customers, document accordingly and resolve effectively.
2. Consistently demonstrate high levels of customer service standards and professional relationship with all customers.
3. Utilise the issue resolution process, deal with calls to a conclusion or advise customer of next action/process
4. Inputting & updating works orders on to the CRM system and issuing those works orders to operatives/sub-contractors.
5. Make outbound calls to update customers on progress and complete customer satisfaction surveys.
6. To develop and maintain a central filing system for the department and to be responsible for the maintenance of storage and retrieval systems both computerised and manual.
7. Proactively work to ensure KPI are met within the wider Property Service context
8. Agree with the Team Leader personal KPI goals and skills/development objectives.
9. Work with the Team Leader to improve performance, identify development needs and achieve learning plans.
10. Identify internal process improvements and contribute ideas which may improve the department's performance and/or extend its capability.
11. To contribute to the effective running of a large, dynamic, diverse section with ambitious targets and evolving structures.

General duties
1. To liaise with relevant staff as required.
2. To maintain confidentiality regarding client information at all times.
3. To operate within the equal opportunities policy framework and implement the policy within this area of work.
4. As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People.
5. To be self servicing in the area of administrative functions.
6. To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).
7. To liaise with relevant staff and outside authorities/agencies as requested.
8. To adhere to the health and safety policy.
9. To adhere to the equality and diversity policy.
10. To adhere to the environmental standards and accreditations.
Person Specification

The successful candidate should meet the following requirements:

Essential

Knowledge and Skills
1. Experience of working with the public in a customer focused environment.
2. Excellent verbal and written communication skills, telephone skills and interpersonal skills.
3. Excellent planning and organisational skills.
4. Experience of developing a range of administrative and office systems and of servicing meetings.
5. Substantial word processing experience with a good understanding of Word, Excel, PowerPoint.
6. Experience of undertaking projects independently, and seeing projects thorough to completion.

Personal attributes and skills

1. Ability to work as part of a team and on own initiative.
2. Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
3. Ability to show tact and discretion when dealing with sensitive and confidential information.
4. Excellent oral and written communication skills, telephone skills and interpersonal skills.
5. Good keyboard skills.
6. Excellent planning and organisational skills.
7. An understanding of and commitment to equal opportunities.
8. Excellent attention to detail.
9. Excellent analytical skills.
10. Flexibility and willingness to work outside normal office hours when the occasion demands.

The client would like to interview ASAP for this position and have someone started soon after.

Required Knowledge, Skills, and Abilities

1. Ability to work as part of a team and on own initiative. 2. Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines. 3. Ability to show tact and discretion when dealing with sensitive and confidential information. 4. Excellent oral and written communication skills, telephone skills and interpersonal skills. 5. Good keyboard skills. 6. Excellent planning and organisational skills. 7. An understanding of and commitment to equal opportunities. 8. Excellent attention to detail. 9. Excellent analytical skills. 10. Flexibility and willingness to work outside normal office hours when the occasion demands.