Job Description

At interview you will be required to undertake a literacy and typing test.
This is a varied role but the main part will be working in reception. You will be:

• Meeting and greeting - welcoming visitors and service users in a courteous/prompt manner that come into the building, you will need to check their details and update the system as appropriate.
• Answering calls and enquiries from service users, careers or external agencies, prioritizing urgency and referring to the most appropriate person.
• Putting all new referrals onto Rio.
• Petty Cash.
• Use MICAD - a room booking system.
• Typing letters using Big Hand.
• Assisting the Administrators when required.
• Take minutes when required.
• Ordering of stationery

Required Knowledge, Skills, and Abilities

The ideal candidate will be educated to GCSE in Math and English or equivalent and NVQ Level 2/RSA2 or equivalent. They will need to possess strong customer service skills, a professional and confident telephone manner, good organizational and keyboard skills and reception experience. Some experience in clinical or document typing would be an advantage. They will also require a good working knowledge of Microsoft Office packages and be able to remain calm and professional when faced with changing or challenging situations.