Job Description

We are always looking for exceptional talent to join our inspiring multinational family and right now we are seeking to recruit a commercially skilled Customer Experience Administrator’s to working within our Customer Experience Team on a 3 months Fixed Term Contract.
This is an excellent opportunity for skilled commercial administrators who have experience of SAP ERP. Front line customer experience delivery, handling multi-channel enquires, processing quotes, orders, deliveries, shipping and order expediting. Being part of the team you would contribution to departmental KPI’s, targets and objectives to help achieve our Customer Experience ambitions.
The key responsibilities

• Create SAP ERP Purchase Orders to our factories and/or suppliers
• Log and manage customer interactions via Customer Relationship Management System
• Create accounts, contract records and materials
• Process orders, expedite high quality/high value orders including shipping and customs
• Deliver outstanding performance levels in serving customers through all channels
• Maintain knowledge of commercial, CRM and ERP processes, procedures and methods

Required Knowledge, Skills, and Abilities