United Kingdom - Herefordshire - Hemel Hempstead -
1 year ago
£ 28000 Per year
Administrator
Full-time, Part-time, Permanent
Job Description
The role will involve providing a high level of service to a major corporate client where you will be handling enquiries from members of their pension scheme and duties will involve:
Providing a high level of client service and ensuring that enquiries are handled within agreed SLA's
Handling a range of enquiries from basic to more complex tasks such as transfers, retirements and claims
Identifying underlying needs of clients to ensure appropriate resolutions are provided
Ensure escalated issues are dealt with appropriately
Ensure that all work is completed within regulatory and internal requirements
Identify areas where process or procedure can be improved and propose potential solutions
Required Knowledge, Skills, and Abilities
Applicants must possess some form of financial services experience, ideally with exposure to the pensions sector. You must have strong communication and administration skills with the ability to develop rapport with clients and handle enquiries in a professional and friendly fashion. You will be adaptable and quick to learn with the ability to take ownership and use initiative to overcome challenges and manage client expectations.