Job Description

What is the overall purpose of the job?

As a Clinical Assistant you will act as a first point of contact for all visitors, patients and incoming calls. You will be responsible for working on the receptionist desk, greeting patients in a welcoming manner, preparing them for their procedure and assisting with any questions they may have. You will also complete all administrative tasks within the department for clinical practitioners, enabling the team to deliver effective and efficient patient care whilst maintaining a safe clinical environment.

What are the key responsibilities of the role?

• Greeting patients and their carers in an empathetic and professional manner, ensuring their arrival is correctly recorded on the patient administration system
• Answering the reception telephone in a professional manner ensuring all issues/messages are escalated to the manager or appropriate person
• Booking clinically validated appointments on the internal patient management system
• Accurately entering patient data on the in-house systems and maintaining upmost respect for confidentiality and data protection
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day where necessary
• Preparing patients for their procedure and escorting them to the clinical area as required
• Assessing and monitoring the patient's condition post procedure, ensuring any changes and concerns are reported to the relevant staff
• Completing the patient's pre-scan data protection form/consent form (where applicable)

What skills and experience will you need to apply?

• A background in a patient focused or healthcare environment in an administrative role
• A passion for delivering the highest level of customer service
• Excellent written and verbal communication skills, with a capability to present information in a logical manner
• Strong administration skills with an ability to pick up new systems quickly

What can InHealth offer you?

We offer a highly competitive salary and a generous flexible benefits package, including:

• 27 days holiday plus bank holidays
• Private medical healthcare with Bupa
• Company pension scheme
• Flexible benefits (inc discounted gym membership, dental care)
• Plus much more!

InHealth is an equal opportunities employer and welcomes applications from all areas of the community.

Required Knowledge, Skills, and Abilities

• A background in a patient focused or healthcare environment in an administrative role • A passion for delivering the highest level of customer service • Excellent written and verbal communication skills, with a capability to present information in a logical manner • Strong administration skills with an ability to pick up new systems quickly