Job Description

You will be part of an inspiring and diverse company that plays a key role in ensuring the stability and efficiency of financial markets globally. This is certainly an environment where you can grow, thrive and develop your career.

• Extensive benefits package; Health care, Employee insurance, Season ticket loan, flexible working, gym membership and pension plans
• Paid incentives
• A diverse, collaborative and sociable culture! A mix of fun and finance!

HOURS: 09.00am - 17.00pm

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

• Client, Customer and system support/monitoring
• Management of all internal systems and being the first point of contact for any issues and incidents
• Providing high quality first line support for all complex enquiries from Clients
• Provide a proactive service to clients by understanding their business processes and their use of our Systems
• Ensure that all customer calls are accurately logged in the call management system and call reference numbers are issued
• Aid external/internal audit
• Ensure the resolution of operational issues to an acceptable conclusion
• To undertake varying individual project work
• Ensure effective procedures are in place for all Service Delivery processes

Required Knowledge, Skills, and Abilities

Credible education, educated to A level equivalent*. Experience working within Financial Services is ideal but not essential. Experience within Client Services is a MUST - Ideally 1-2 years. Excellent IT skills, Strong knowledge of MS Packages. A positive working attitude, a driven and motivated individual. Personable but professional individual who has a strong work ethic and is keen to learn and grow within the business.