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Experienced Hotel Receptionist
  • United Kingdom - Kent - Whitstable -
1 year ago
Receptionist
Permanent,Full-time
Job Description
  • Ensuring the smooth day to day running of the reception desk.
  • Welcoming guests and checking them in and out of the hotel.
  • Handling all customer enquiries via the telephone, email and face to face.
  • Processing room reservations into the in-house system.
  • Daily room allocation for room reservations.
  • Conducting show rounds as required.
  • Undertaking daily banking duties.
  • Liaison with all other internal departments.
  • Handling customer feedback/complaints as required.

Benefits

  • The pay rate is negotiable dependent on experience.
  • Structured induction and training programme.
  • Flexible working hours which can be discussed at interview.
  • Paid holiday allowance.
  • Shepherd Name company pension scheme.
  • You will work as part of a friendly and supportive team.

Required Knowledge, Skills, and Abilities
Proven experience in a hotel reception role. Previous knowledge of guest line or Rezlynx would be advantageous. First class levels of customer service. You must be well presented and professional. Excellent communication and organization skills. You must be able to remain calm and work well under pressure. You will be honest, reliable and trustworthy. You must be IT literate, conversant in all Microsoft office packages to include Word and Excel. You must be flexible in terms of the working hours required of you. You must be able to work some evenings and weekends.

Reference no: 57117

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