Job Description

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a
range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

We are on an aggressive path to meet their Cloud first strategy. This role will be forefront in maintaining the operational cloud capability by managing, administering and guiding the day to day use. Working closely with technical architects to deliver cost effective and innovative solutions to the business and development.



IT infrastructure engineering traditionally involves the management of the life cycle of on premise infrastructure to enable teams to build products and services. The ONS currently have a number of in-house teams including; end user computing, mobile device management, server operating systems, storage and backup, networks, virtualisation technologies. This cloud admin role is joining a newly formed team to manage the cloud operations of the ONS, playing a key and pivotal part of our cloud first strategy.

As part of our strategy we have a number of parallel work streams in cloud technologies, as a result, we are looking for a Cloud Administrator to join our IT Operations team and be responsible for the discovery, support, guidance and improvement of our journey. The role will include working with DevOps and FinOps methods to support business areas in leveraging the optimum possible service.
 

Responsibilities

This role will involve working as part of the team to consolidate and support cloud initiatives to include the following areas:
 

• Identifying improvements to processes, including ways of automation.

• Management of incidents, requests, changes and problems.

• Monitor, maintain and ensure service availability.

• Centralised support and guidance for ONS cloud deployments.

• Guidance to business and technical areas on best usage and standards for cloud platforms.

• Define and maintain cloud operations policies and procedures.

• Ensure compliance with cloud operations policies and procedures.

• Financial monitoring of cloud usage with transparent billing.

• Awareness of service improvements and offerings from cloud suppliers and ONS user base.

• Assist in transfer of services to IT operations.

• Integration of new solutions into existing cloud services.

• Knowledge sharing between team members and other communities of practice.

Responsibilities include but aren’t limited to:
 

• Defining, building, operating, supporting, performance monitoring, continually improving and govern cloud services products and platforms to serve a variety of user needs.

• Managing incidents, requests, changes and problems

• Managing the configuration, availability, capacity, performance and cost.

• Drive continuous improvement activities.

• Maximise the use of tools and technologies to deliver operational excellence.

• Active participation in wider communities of practice, identifying good practices we can adopt and sharing our experiences.

• Sharing knowledge of tools and techniques and collaborating to improve the capability of the team.

Person Specification:

Experienced to:

• Drive continuous improvement activities.

• Work collaboratively within own team sharing knowledge to improve team capability.

• Define and maintain cloud operations policies and procedures, ensuring compliance.

• Build excellent networks among wider communities of practice, identifying and adopting best practice.

• Identify and solve problems in systems, processes and services.

We are looking for experience in at least one of the following:

• GCP (Google)

• AWS (Amazon)

• Azure (Microsoft)

Any experience in the following technologies would be of benefit
 

• Serverless Technologies (e.g. Kubernetes/CloudFoundry etc)

• Terraform

• Other cloud technologies

• Service Desk technologies (e.g. ServiceNow)

• Knowledge of Automation/DevOps tools (eg: Ansible, Jenkins etc)

As a Cloud Admin, you are expected to demonstrate a level of proficiency in one of the main cloud services.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Working Together

Benefits

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5000+ valued employees across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our employees, and our fantastic working culture.

We are an organisation that takes the well-being of its employees seriously and lives and breathes the desire to modernise the workplace of the future. Everyone, from our office-based staff in Newport, London and Titchfield, to our field interviewers and airports and ports passenger survey staff, are part of a diverse and inclusive family.
 

Required Knowledge, Skills, and Abilities

• Drive continuous improvement activities. • Work collaboratively within own team sharing knowledge to improve team capability. • Define and maintain cloud operations policies and procedures, ensuring compliance. • Build excellent networks among wider communities of practice, identifying and adopting best practice. • Identify and solve problems in systems, processes and services.