Job Description

Working in Digital Services for the Council you will:

• Support with monitoring the incidence, status and speed of resolution of incidents. Help analyse metrics and report on the performance of the incident management process. Be proactive in devising improvements and recommending changes to systems, products or services across all Digital Services.
• Help draft and maintain policies, standards and procedures for the service support function to maintain their effectiveness and efficiency.
• Interpret data to analyze and manage licensing and asset information.
• Work with all stakeholders to develop and enhance relationships and assess feedback to highlight issues which need to be addressed.
• Maintain and update records and support teams with data entry and numerical data.
• Develop professional relationships with your own team and with others who we work alongside and provide services to.
• Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities.
• Actively work within a ‘continuous service improvement’ environment, always looking to improve our service to users.

In addition to the competitive salary and excellent annual leave package the organization offers a wide range of benefits such as; beneficial pension scheme, tax efficient childcare vouchers and cycle schemes, discounts and local discounts from restaurants and shops.

Required Knowledge, Skills, and Abilities