Job Description

This is a fantastic opportunity for someone who wants their work to mean something and to help those who need it most.This is an opportunity to join a passionate, hardworking and close-knit team who are committed to putting an end to domestic and sexual abuse

Key responsibilities will include:

• Responsible for the delivery of services to the Fundraising team, ensuring effective reporting to the Head of Fundraising as appropriate
• Responsible for providing high standards of customer care.
• Manage and support small projects as may be required from time to time.
• Schedule and coordinate meetings, agendas, appointments and travel arrangements for the team as required
• Coordinating the statistical returns and reports for commissioners and funders
• Responsible for the delivery of services to the Fundraising team, ensuring effective reporting to the Head of Fundraising as appropriate
• Responsible for providing high standards of customer care.
• To act in accordance with the values and aims of Housing for Women
• To promote and implement Housing for Women’s policies and procedures

Administrative/logistic support to the Head of Fundraising and fundraising function:

• Drafting and modifying letters and other documents as necessary
• Support the team in answering telephones and taking messages
• Develop and maintain electronic and hard copy fundraising filing system
• Maintain administrative systems and update as necessary
• Schedule and coordinate meetings, agendas, appointments and travel arrangements for the team as required
• Record, compile, transcribe and distribute minutes of meetings
• Collect, record and distribute incoming and outgoing mail
• Researching and purchasing of items required by staff in the Refuges
• Coordinating the statistical returns and reports for commissioners and funders

Other duties

• Manage and support small fundraising related projects as required from time to time.
• To attend meetings, conferences, courses and training sessions as deemed necessary.
• Undertake all duties in accordance with the Association’s policies and procedures.
• Undertake any other duties as required by the Head of Fundraising.

Required Knowledge, Skills, and Abilities

Strong administrative background Good general standard of numeracy and literacy. Experience of developing administration systems. Experience of developing and maintaining databases. Strong administrative background. Customer service experience. Experience working for a non-profit organization. Advance level of IT (Word, Excel, Outlook). Experience of developing and maintaining filing systems. Good general standard of numeracy and literacy. Strong ‘people skills’ for building relationships with team members, colleagues and key contacts. High standard of written and oral communication skills. Has a particular regard for attention to detail. Confident and calm approach to work. Able to meet tight deadlines. Is able to work as part of a team. A high degree of confidentiality, trust and reliability at all times. Commitment to quality, customer service, best practice and best value in all aspects of the Association’s operations. Demonstrate a commitment to equality and diversity. Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous service improvement.