Job Description

The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.

Key Responsibilities;

• Assisting with the effective routing of transport in a cost-efficient manner.
• Liaising with customers on deliveries/collections
• Providing admin support to the hire desk
• Processing on/off hire documents
• General Admin duties including cost and purchasing reports
• Responsible for the organisation of administrative tasks within the Branch
• Complete all necessary paperwork as requested
• Answering internal and external calls

• Opening, sorting, delivering and collecting post – internal and external
• Inputting hire details on to the company database
• Invoice queries, service requests and breakdowns on site
• General filing
• Other general administrative duties as required by the branch
• Takes personal ownership for the safety of themselves and those around them
• Takes the initiative and seeks out additional work wherever possible
• Takes personal responsibility for career development and improving own skills
• Is willing to help out other employees
• Personally takes responsibility for making it easy for all customers

The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.

Required Knowledge, Skills, and Abilities

General administration experience Excellent telephone manner Previous experience in transport/logistics is desired Good computer skills Communicates in a clear concise and professional manner High attention to detail Able to work in a team and encourage a supportive family atmosphere Passionate about providing the best customer service Always maintain a positive and enthusiastic attitude Be honest and open with both customers and colleagues at all times Demonstrates a strong work ethic, focussing on personal achievement and results