Job Description

Urgently needed

Bionic Group is on the rise. Do you have what it takes?
Position:
We are looking for a Contract Administrator to join our Commercial Operations team in Central London. As a Contract Administrator, you will be the primary liaison between our customers and their energy suppliers, helping them to switch contracts with limited delays.

This would suit someone who has previously been a: Sales Administrator, Office Administrator or Customer Support Officer.

Your main responsibilities:

• Liaising with customers and suppliers to resolve issues and delays when a switch of supplier has occurred
• Working with our customers to obtain missing information, to support operational tasks
• To take ownership and accountability for the contract switching process and any improvements needed
• Working through pending contracts each month to ensure our systems reflect accurately
• Clear and concise reporting and communicating of daily performance against targets and MPA’s
• Responsible for reducing the debt levels within our customer portfolio by passing to supplier to make the relevant payment.

You will have the following:

• Experience of working in a fast-paced business environment
• Experience of working in a customer focussed role
• Good Excel skills/computer literate
• Excellent time management, attention to detail and multi-tasking skills
• Proven experience of working with set targets
• Experience working with contracts (preferrable)

Benefits:

• Excellent commission scheme
• Vibrant environment (music throughout the office, break out area, etc)
• Christmas, summer and monthly celebrations
• 20 days holiday plus extra 3 days off between Xmas and New Year
• Ability to buy and sell holiday
• Additional days off: Family Day and Charity Day
• Discounts (Bars, Restaurants, Retail & Gym memberships)
• Free fruit, coffee and tea
• Smart/Casual dress code

Salary: £19,000 + bonus + commission

Job Type: Full-time

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Casual dress
• Company events
• Company pension
• Sick pay
• Wellness programmes

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Experience of working in a fast-paced business environment • Experience of working in a customer focussed role • Good Excel skills/computer literate • Excellent time management, attention to detail and multi-tasking skills • Proven experience of working with set targets • Experience working with contracts (preferrable)