Job Description

Professional Responsibilities

• Maintain all mandatory training commensurate with the role, and take responsibility for own development

• Be familiar with and practice the requirements set out around Duty of Candor

• Maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the Data Protection Act (1998) at all times
• Adhere to the AML policy for Moving and Handling

Financial Responsibilities:

• Maintain appropriate levels of clinical stock to ensure that service provision is facilitated in a cost effective way

Operations:

• Work within site protocols and procedures to ensure the delivery of a quality service
• Liaise with service engineers to facilitate maintenance of equipment, to achieve optimal operational conditions

• Ensure sound knowledge of site RIS systems – both AML and local to ensure all data is recorded in an accurate and timely manner
• Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times, including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff.

• Work in an efficient and effective manner to maximize throughput
• Escalate to the Clinical Lead/Regional Senior any identified clinical issues requiring further management input
• Ensure full compliance with all current AML Policies, Procedures and extant legislation
• Assist with incident and complaint management in an appropriate and timely manner
• Actively participate in departmental audits
• Be reflective in thinking and outlook and be able to source advice, coping with multiple demands during the working day

Managing Change:

Demonstrate a problem solving approach to issues arising at a local level, highlighting areas of concern to the appropriate personnel

People Management Responsibilities:

• Assist with any coaching of others as directed by the Senior.

Alliance Medical Values:

Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.

Collaboration:

We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

Excellence:

We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

Learning:

Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.

Efficiency:

Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.

Openness:

We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.

Required Knowledge, Skills, and Abilities

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Receive, sort and distribute daily mail/deliveries. Close and open the building and ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). Provide basic and accurate information in-person and via phone/email. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Order front office supplies and keep inventory of stock. Keep updated records of office expenses and costs. Must be IT literate. Standard DBS clearance required. Full driving license essential for mobiles. Flexibility to operate across multiple sites if required. Identify personal objectives annually, agree a personal development plan and regularly assess progress in order to develop within post. Keep up to date with research and advances in technology and propose ideas for ongoing improvement to services provided. Evidence of CPD.