Job Description

• Maintain all mandatory training commensurate with the role, and take responsibility for own development
• Be familiar with and practice the requirements set out around Duty of Candour 
• Maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the Data Protection Act at all times
• Adhere to the AML policy for Moving and Handling
• Maintain appropriate levels of clinical stock to ensure that service provision is facilitated in a cost effective way
• Actively support, through your actions, the marketing and promotion of the company
• Work within site protocols and procedures to ensure the delivery of a quality service
• Liaise with service engineers to facilitate maintenance of equipment, to achieve optimal operational conditions
• Ensure sound knowledge of site RIS systems – both AML and local to ensure all data is recorded in an accurate and timely manner
• Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times, including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff.
• Work in an efficient and effective manner to maximise throughput
• Escalate to the Clinical Lead/Regional Senior any identified clinical issues requiring further management input
• Ensure full compliance with all current AML Policies, Procedures and extant legislation
• Assist with incident and complaint management in an appropriate and timely manner
• Actively participate in departmental audits
• Be reflective in thinking and outlook and be able to source advice, coping with multiple demands during the working day

Required Knowledge, Skills, and Abilities

The successful candidate will be responsible for booking patients appointments to ensure they meet contractual targets for patient turnaround times. The candidate will be calling patients and will be responsible for providing detailed information about the appointment and completing safety questionnaires with the patients. Skills required: Have an experience in using Microsoft Word, outlook, excel and other MS office programs. Have excellent communication skills both verbally and written. The candidate to have experience of both working in a team and working on their own. Previous administrative experiences is preferred but not essential as training will be given. Have empathy and understanding for patients. Have an understanding of both the data protection act and GDPR. Book a targeted number of patients per shift and rebook patients in the event their appointment has to be cancelled. To liaise with other professionals and creating positive working relationships. To support the unit in its target to increase patient satisfaction survey engagement. Covering reception duties when the administrator responsible for the reception area where required.