Job Description

Post summary

You must be highly effective at all times in a professional, reliable and responsible manner. A position of trust w you will be expected to undertake any administration as required in accordance with the regulatory and governance framework.

You will provide day to day administrative support to the Director, alongside any other senior staff or Directors as needs arise. This will involve a broad portfolio of relationships and tasks which demand strong communication and coordination skills, alongside impeccable attention to detail and organisation. You will also provide admin support to the various committees whilst liaising with other Senior Managers to support meetings, complaints management and other administrative tasks.

Responsibilities:

• Support the Director of Operations to include but not limited to: diary management; point of contact for internal and external calls and accurate relay of associated messages; screen calls and visitors as appropriate; management of correspondence and e-mails; co-ordination of electronic diary; raising timely action points; well presented data reports, and other documentation as required.
• Present an engaging, cooperative and professional image.
• Support with all other administrative functions including liaison with finance, Purchase Order management, circulation of papers to ensure the smooth running of the functions
• Management of meeting documentation relative to the Director and the Governance framework to include: timely issue of agenda and associated documentation; attending meetings to produce minutes and circulate as appropriate to the meeting.
• Communications: appropriate communications with all hospital and outpatient and diagnostic staff, patients, Consultants, shareholders, regulatory bodies and Board members.
• Respect the confidential nature of all telephone calls and correspondence and maintain confidentiality of all information handled, staff personnel files, financial information and development work.
• Work closely with the Senior managers to help ensure timely completion of complaints and prevent escalation.
• Support on boarding of new Consultants.
• To assist the Director in ensuring that governance and legal arrangements (both corporate and clinical) are of the highest possible standards.
• To provide such project support and input to other Phoenix projects as may reasonably be required.
• Assist with production of formatting of reports and investigations for presentation both internally and externally.

This list is not to be regarded as exclusive or exhaustive as t may be other duties and requirements associated with the post which you may be called upon to perform from time to time.

Skills and Qualifications

• Educated to an A standard as a minimum (or equivalent)
• Experience of working within a multi-professional team
• Proven track record in office administration
• Office administrative procedures
• Excellent verbal and written communication skills
• Interpersonal and organisational skills
• Computer literacy and familiarity with Microsoft Outlook , Word and Excel

Required Knowledge, Skills, and Abilities

• Educated to an A standard as a minimum (or equivalent) • Experience of working within a multi-professional team • Proven track record in office administration • Office administrative procedures • Excellent verbal and written communication skills • Interpersonal and organisational skills • Computer literacy and familiarity with Microsoft Outlook , Word and Excel