Job Description

Job title:

Campaign Administrator

Job Description:

The ideal candidate will have administration and/or customer service experience together with the ability to pay attention to detail and work accurately with strong organisational skills. Just as important will be excellent telephone communication skills with a high level of computer literacy, especially centred on Microsoft Office and Excel.

Working closely with the ARC Client Delivery Manager, providing campaign administration support to multiple clients. The role includes, but not restricted to, recruitment administration, video interview and test platform set-up, testing and support, MI and invoicing as well as ad-hoc projects.

Understanding of the principals of checking eligibility and administering pre-appointment checks would also be beneficial.

This role would suit someone that can demonstrate the ability to work at a fast pace, happily take direction from a small team and contribute to the successful delivery of multiple projects with a genuine interest in delivering a quality service.

General

• To act congruently with the Capita culture, taking an active role in the Campaign Delivery Team
• To be a flexible team player, conducting ad-hoc duties as requested by management.
• To keep abreast of all new and changes to process
• To participate fully and contribute to all relevant team meetings

Experience/Skills

• Excellent time management
• Work independently
• Intermediate Word and Excel
• Proven accurate data entry
• Committed to customer services excellence
• Excellent written and verbal communication
• Attention to detail
• Team spirit
• Ability to work to tight deadlines with flexibility on working hours when necessary
• Ability to act as an Ambassador for Capita, being a role model, setting standards and leading by example
• Positive, approachable, and flexible attitude

Core Competencies

• Results Orientation
• Task Completion
• Interpersonal Skills
• Attention to Detail
• Customer Service
• Initiative

Required Knowledge, Skills, and Abilities

• Excellent time management • Work independently • Intermediate Word and Excel • Proven accurate data entry • Committed to customer services excellence • Excellent written and verbal communication • Attention to detail • Team spirit • Ability to work to tight deadlines with flexibility on working hours when necessary • Ability to act as an Ambassador for Capita, being a role model, setting standards and leading by example • Positive, approachable, and flexible attitude