Job Description

The post holder will be part of our referral management, processing large volumes of referrals. They will have direct responsibility for receiving, logging and assigning referrals appropriately to waitlists, dealing with enquiries and dispatching correspondence.
To deliver administrative support services required by the service, providing an efficient and friendly front of house, dealing with all enquires in a professional and sympathetic manner. The post holder will support the efficient running of clinics through the booking appointments and greeting patients courteously, responding to patient enquiries and concerns.
As well as requiring excellent administration and organizational skills, the post holder must be confident to communicate with people from a variety of backgrounds and have strong customer care skills.
MAIN DUTIES

• To be responsible for receiving, processing, and coordinating referrals
• To deal with telephone and other enquiries regarding appointments from patients and referrers
• To provide non-clinical advice and information about clinic appointments, procedures and arrangements, responding to patients’ questions, concerns or complaints over the telephone, resolving issues as appropriate and escalating them to the line manager as required.
• To act as the first point of contact to all patients, staff and other callers to the dental service and to address all enquiries in an efficient, courteous and friendly manner.
• To ensure all queries and correspondence are promptly and efficiently dealt with
• Our organization is driven by our strategic objectives and organizational values and we look for people who are strongly aligned with them.
• This position would suit an administrator looking for a rewarding and challenging role
• Annual Leave starts at 27 days a year plus bank holidays.
• Training is provided.

Required Knowledge, Skills, and Abilities