Job Description

This role is responsible for providing a high level of customer service and administrative support to patients and clinical services. Post holders will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
Call handling within the CCC

• To be the first point of contact for patients and health and social care professionals contacting the CCC requesting assistance or advice
• Managing all calls in an efficient, timely, sympathetic and courteous manner whilst working to pre-defined triage algorithms or agreed standard operating procedures (SOPs)

Benefits

• The office hours are between 8am and 6pm Monday to Friday and there will be a requirement to work until 6pm within a Rota setting.
• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• You’ll be able to develop your skills in a friendly and supportive team.

Required Knowledge, Skills, and Abilities