Job Description

The ideal candidate will be educated to GCSE in Math and English or equivalent and NVQ Level 2/RSA2 or equivalent and will possess strong customer service skills, a professional and confident telephone manner, good organizational and keyboard skills and reception experience. Some experience in clinical or document typing would be an advantage. They will also require a good working knowledge of Microsoft Office packages and be able to remain calm and professional when faced with changing or challenging situations. This role provides direct administrative support to our In-Patient care and Home Treatment teams. The successful candidate will work closely with the teams providing up to date information for Wards Managers/Team Leaders - updating performance boards, coordinating information and monitoring patient surveys as well as keeping these very busy wards/teams running smoothly. Possible reception cover may be required; it is envisaged that these posts may move towards a 5/7 rota in the future where some weekend and Bank Holiday working may be required. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognized as playing a vital role in providing an exemplary service.

Required Knowledge, Skills, and Abilities