Job Description

• To proactively support front line and administration processes and correctly log new management and self-referrals onto the case management system
• Booking of and rescheduling of all types of appointments (OHP, OHA, Counselling, Physio and Technician) in line with KPI’s.
• Provide confirmation correspondence and email/telephone updates to clients and employees on all activities undertaken using the Cohort system.
• Actively chase older cases providing proactive updates to clients.
• When difficulties are encountered proactively update referring managers with solutions.
• Correctly log all activities and notes within the case management system ensuring it is up to date at all times.
• Processing of any work items and administrative workflows within the Cohort system
• Manage customer enquiries via telephone and all OH mailboxes ensuring queries are answered professionally in line with the customer charter.
• Generate medical and health surveillance recalls through the Cohort system, actively managing reminders, receipt of questionnaires, and appointment booking
• Proactively manage urgent and DPS related cases ensuring the next case steps are fast tracked, the customer is fully updated and the case age is minimized.
• Requesting and chasing of GP/third party reports and medical records
• Provide administrative support for clinicians
• General administration tasks, including but not limited to, answering telephone, email and written correspondence, scanning and indexing of documents, filing, photocopying, shredding of confidential waste, incoming and outgoing post, diary management, purchase order requests and invoicing.
• Ordering of goods and consumables where appropriate
• Organizing visitor passes and car parking spaces where required
• Booking of meeting rooms and arranging couriers upon request

What Can We Offer You?

• Competitive salary
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry
• 25 days annual leave + Bank Holidays
• Fantastic pension scheme
• Eye care test vouchers
• Flu jabs
• Reward Scheme
• Car discount scheme
• Buy and sell holiday scheme
• Life assurance

Required Knowledge, Skills, and Abilities

Good written and verbal communication skills. Excellent attention to detail. Able to meet targets and deadlines. Able to work under pressure and against challenging timescales. Solutions focused. Good IT / PC skills including Microsoft packages. Enthusiastic, proactive and self-motivated.