Job Description

We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing call wait times and improving patient experience.
We have a vacancy for a Band 3 Booking Administrator who will be working in a devolved setting. The Booking Administrator will be responsible for answering patient calls and booking patients within their diagnostic target time and adhering to the Trust Policy. The post holders will liaise with doctors and nurses as well as other departments within the hospital.
Proficient Information Technology (IT) knowledge and Skills are essential for this post, to enable you to provide computer based functions and advice to patients and a range of service users.
We are committed to your personal development and we will encourage your continued career progression. Opportunities are available for you to attend relevant and supportive training. We encourage everyone at the Trust to work together as part of Team Imperial to ensure we achieve the best in everything we do - now and in the future.

Required Knowledge, Skills, and Abilities

The successful post holder will be used to working autonomously be proactive and able to take initiative to solve problems. The administrator will need to work collaboratively with doctors, nurses, and various administrative teams to deliver the objectives of the service. We are looking for a candidate who can balance the demands of a very busy workload and are dedicated to delivering excellent patient experience. Experience in using Cerner is preferable. You will be required to have experience in a patient facing role with an excellent customer care manner, communication and interpersonal skills.