Job Description
As one of our Customer Service Advisors, you can make your own powerful contribution too, helping us to launch our new 20+ Contact Centre team.
As part of one of the country’s busiest local authorities, you’ll make it easy for residents, businesses, visitors and professional organisations to interact with us, and get the information and services they need.
Their first point of contact, across phone, email, social media and web chat, the focus will be on resolving as many issues as possible, as quickly as possible – and preventing possible call backs.
There will be difficult calls, so you’ll need the strength of character to sensitively gather the relevant information, empathise with customers, and calmly focus on resolving the issue.
Throughout, you’ll look to build customers’ confidence in our digital channels, and to find their own solutions through our website.
Required Knowledge, Skills, and Abilities
You’ll need to be confident working with a range of applications and systems. However, we’ll give you all the technical training you need to do the job – and progress and develop your skills.
As a good listener and natural communicator, you’ll also be able to change your approach depending on who you speak to, and know how to bring tricky situations to a positive conclusion.
Reference no: 60119