Job Description

• Accurately process all new membership applications, renewals, gift aid declarations, payments (including direct debit), event ticket applications, postal applications and donations to agreed procedures and service level standards.
• Deal with all general enquiries and correspondence, on the telephone, in writing or by email to agreed standards and procedures, escalating issues as necessary.
• Ensure data integrity is maintained, accurate data recorded and data processing protocols are adhered to at all times. Handle other relevant data processing and administration as required.
• Support the administration and organization of member events as necessary and where necessary attend events outside of general working hours (TOIL will be given) to provide visitor service support.
• Support the Membership Systems Coordinator & Membership Services Coordinator as necessary in other tasks and duties related to customer care of members.

Required Knowledge, Skills, and Abilities

Educated to GCSE level or equivalent at least; English & Math essential. Experience of dealing with the public and diffusing difficult situations. Excellent telephone manner and strong written correspondence skills. Evidence of excellent customer service skills. Comfortable dealing with members face to face. Previous experience of using CRM Databases. Capable user of Microsoft packages. Experience in direct customer service e.g. retail, reception, public affairs. Accuracy in data entry and excellent attention to detail. Proven organizational and communication skills. Ability to evaluate and improve repetitive tasks and procedures. Enjoys working with people. Enjoys working in a busy office environment and taking responsibility for a variety of tasks.