Job Description

• Processing FRA’s and all other relevant certs for all 6 areas
• Raise remedials and keep track of progress by contractors
• Help with access for communal and domestic areas to be assessed or repaired
• Keep all databases and trackers up to date on a daily basis
• Raise works orders
• Support of administration functions within the team
• To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
• Ensure Contractors are keeping to programmes for all areas
• Liaise with other departments within LACS to ensure areas of deficiency are addressed within defined timescales
• To keep an eye on items that are overdue or becoming overdue and ensure all relevant stakeholders are aware
• Assign remedial actions to the correct party, taking into account ownership, tenure and type of action
• Data entry into IT systems and databases for reporting and performance indicators
• Provide support in the duties of the other administration roles within the team
• To ensure that all duties are carried out in accordance with policy and procedures
• To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
• To produce correspondence or documentation to be sent internally or externally
• Attend internal and external meetings or forums to promote Property Services and Look Ahead
• Any other duties relevant within the team as and when required

Leadership

• Ensure that the required levels of performance are achieved to meet departmental and corporate objectives
• Instructing contractors, suppliers and consultants to carryout work

Business Process

• Delivery of maintenance service
• Ensure performance targets and standards are met
• Ensuring policies and procedures are adhered to

Results

• Ensure works are completed within the required timescales to meet performance indicators
• Compliance with regulatory or legislative requirements
• Use of IT systems and databases for service delivery

Customer Relationship Management

• Developing relationships within Look Ahead, external stakeholders and residents

Required Knowledge, Skills, and Abilities

Approachable and open behavior. Works as part of a group or team. Understands the importance of compliance. A strong approach and commitment to providing an excellent customer service. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgment. Demonstrates significant confidence and high levels of self-esteem. Is respectful, articulate, and sensitive in style of communication. Is motivated towards excellence and improvement of personal performance with a can do attitude. Educated as a minimum to GCSE English and Math or equivalent. IT literate and can use Microsoft software packages and housing. management systems. Customer service skills especially verbal. Previous experience in working within a housing compliance/repairs area.