Job Description

You must be an effective communicator, both verbally and in writing, building and developing strong professional relationships with your key stakeholders.

Key Responsibilities:

• Collection of data to enable invoicing to be carried out by Head Office. Checking invoices received from Head Office and distributing as necessary.
• Collect and record fee income from local authorities and individuals. Advising new residents on the process of fee payments. Follow up non-payment of fees.
• To oversee the administration team, including rotas.
• Assist individual residents with financial arrangements, including the safe custody of money and valuables, including the distribution of personal funds.
• Maintain petty cash, recording all disbursements and action reclaims to maintain the float.
• Collating payroll (hours worked, sickness, holidays, starters and leavers) and management information completing weekly/monthly returns, submitting to Head Office to meet deadlines.
• Place purchase orders with approved suppliers, complying with procedures, to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limits.
• Provide clerical support for the home as appropriate, including diary management, word processing, photocopying, filing and maintaining personal records.
• Providing a focal point for visitors and telephone enquirers, promoting a positive image and customer service approach.
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.

Required Knowledge, Skills, and Abilities