Processing FRA’s and all other relevant certs for all 6 areas
Raise remedials and keep track of progress by contractors
Help with access for communal and domestic areas to be assessed or repaired
Keep all databases and trackers up to date on a daily basis
Raise works orders
Support of administration functions within the team
To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
Ensure Contractors are keeping to programmes for all areas
Liaise with other departments within LACS to ensure areas of deficiency are addressed within defined timescales
To keep an eye on items that are overdue or becoming overdue and ensure all relevant stakeholders are aware
Assign remedial actions to the correct party, taking into account ownership, tenure and type of action
Data entry into IT systems and databases for reporting and performance indicators
Provide support in the duties of the other administration roles within the team
To ensure that all duties are carried out in accordance with policy and procedures
To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
To produce correspondence or documentation to be sent internally or externally
Attend internal and external meetings or forums to promote Property Services and Look Ahead
Any other duties relevant within the team as and when required
Leadership
Ensure that the required levels of performance are achieved to meet departmental and corporate objectives
Instructing contractors, suppliers and consultants to carryout work
Business Process
Delivery of maintenance service
Ensure performance targets and standards are met
Ensuring policies and procedures are adhered to
Results
Ensure works are completed within the required timescales to meet performance indicators
Compliance with regulatory or legislative requirements
Use of IT systems and databases for service delivery
Customer Relationship Management
Developing relationships within Look Ahead, external stakeholders and residents
Required Knowledge, Skills, and Abilities
Approachable and open behavior. Works as part of a group or team. Understands the importance of compliance. A strong approach and commitment to providing an excellent customer service. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgment. Demonstrates significant confidence and high levels of self-esteem. Is respectful, articulate, and sensitive in style of communication. Is motivated towards excellence and improvement of personal performance with a can do attitude. Educated as a minimum to GCSE English and Math or equivalent. IT literate and can use Microsoft software packages and housing. management systems. Customer service skills especially verbal. Previous experience in working within a housing compliance/repairs area.